Question 1

Will you ask for proof that I live here?

Accepted Answer

We do, every time. ID and proof of address first, then the door. If nobody asks, that should bother you.

Question 2

I am locked out of my car in High Point. Do you need the original key to make a new one?

Accepted Answer

Almost always. The car is opened and a new key is cut and programmed right where you are, immobilizer included, for most makes and years.

Question 3

How fast can someone get to me?

Accepted Answer

We give you a time window when you call, and a message if it moves. Where you are and what the roads are doing set the time, so the dispatcher gives a real window on the call, not a website promise.

Question 4

Does renting change anything?

Accepted Answer

Yes. Lockouts, rekeys between tenancies and mailbox locks in apartment blocks are regular work. If you manage or own the property, call us directly.

Question 5

Rekey or new locks, which do I need?

Accepted Answer

In most cases yes. With rekeying the hardware stays and the key changes, which suits a new home or a lost key. Unless the lock itself is worn or broken, replacement isn't the answer.

Question 6

Do you do commercial work?

Accepted Answer

Yes. Storefront and office door hardware, master key systems, and locks on rental and commercial units are all part of the everyday work, alongside houses and apartments.

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